1. What is the difference between renting an item and consigning it?
Both offer you ways to monetize your closets but renting allows you maintain the option to wear the item again one day, and you can make more by renting your items than consigning them.
2. How much does it cost to list items on the site for rent?
Nothing! We don’t charge anything to be a lender. List your items
3. How much do I make on each rental?
Each item is priced individually. When you list your items, each lender receives a payout sheet that outlines their income per item. On average the payout is 5-10% of the retail value per rental.
4. Are you only looking for designer duds?
While a designer item may result in a higher rental price, we are looking for clothes that people would want to borrow. Typically our items have a minimum value of $200. However, if there's a great dress that you bought in a Brooklyn boutique or on a trip to Paris that everyone always asks where you got it? – we want those too.
5. Do you only want dresses?
Dresses are great but you can also rent out jackets, coats, skirts, pants, bags, accessories. We are looking for every day designer items.
6. How is pricing set?
For your convenience, we will provide recommended pricing when the items are initially listed. If you would like the pricing adjusted, just let us know.
7. Can I send in pictures of the clothes on hangers?
No. As a borrower, the size and fit of an item is a major concern. The best way to help with this is to show how the clothes fit and hang on a real person. Plus, your items will always look better on you so it will increase the likelihood of it being rented. You can use pictures from events where you've worn the items - so start looking through all those Facebook and Instagram pictures.
8. What if I want to lend items that no longer fit me?
Sign up for our White Glove service and we'll handle the photography and listing process for you.
9. How many times can I rent an item before it’s no longer in good enough condition?
As a rule of thumb, an item can be worn ~18 times until the wear and tear starts to show. After every 3 wears we recommend inspecting the item and adjusting the description and condition on the website as needed.
10. What happens if a borrower returns the item due to condition?
We’ll take a look at the notes and pictures provided by the borrower and compare them to those on the site. If the condition is accurately represented on the site, you don’t need to do anything. If we think the item needs to be updated or removed from the site we will notify you and make the change to the website. We won’t charge the borrower for the rental but will return the item to you.
11. What if someone ruins my item?
We will do our utmost to return the garment to its original condition before it is returned to you. If we are unable to, you will be refunded the verified full retail amount of your item that you provided.
12. How do you verify the retail price of an item?
We verify the amount provided based on research and expertise on the industry and brand. We will do this prior to any item being listed on the site.
13. How does shipping work?
Easily. We will send you a Lender's Kit with shipping bags. When one of your items is rented, we'll send you a prepaid shipping label with the borrower's address already on it. Just put the item in the resealable bag, add the label and drop it in any mailbox. The cleaned item will be returned to you via mail after the rental.
14. Who handles cleaning the item?
After every rental, we have the item dry cleaned before it is returned to the lender.
After every rental we will have your item dry cleaned so please factor in some time for that to be completed. We estimate that you will receive your item within a week to ten days after the end of the rental period.
We work with Braintree and Square to manage a secure payments process. We do not require you to go off the site or set up accounts with any third party. If Lenders have a Square account, we will transfer the funds within 10 days of the beginning of the rental period. If Lenders do not have a Square account, we will mail you a check.